1. HOW TO BUY
- Visit one of our shops within the UK
- Call free on 01225 688 997
- Buy securely online from our website – Via Credit/Debit Card*, PayPal or Personal Finance (*please note we do not store credit or debit card details)
- Email us: firstname.lastname@example.org
2. PRODUCT SUITABILITY
Please note that all products on the main Savage Strength website are designed for Home use and carry a Home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non-domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial usage. If you are planning to purchase equipment for Commercial use, or have any questions regarding the warranty for commercial equipment, please see our Commercial Site, call us on 01225 688 997 or email email@example.com and we will be able to advise you on suitable equipment.
All Products listed are priced inclusive of VAT unless otherwise stated.
4. SPECIAL OFFERS
Ex-display clearance items are excluded from any promotional offers, and any such offers cannot be combined with any other promotion – please call if you have any questions. Only one special offer or coupon/voucher code is authorised per order. Special offer codes cannot be used in conjunction with any other offer.
Special offers and voucher codes cannot be used in conjunction with interest free finance.
An additional carriage charge may apply to free of charge items. This is calculated based on size and weight of the item and where outside the UK you are. This will appear in your shopping basket once selected based on whether your item is delivered as the following: Double Oversized, Double Pallet, Half Pallet, Large Package, Medium Package, Olympic Bar Package, Oversized Pallet, Single Pallet, Small Package, Small Parcel. If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer. Free gifts are only applicable on full price items.
5. HOW TO PAY
Cash/cheque (UK stores only).
Credit/Debit Card – most cards accepted.
A range of credit plans are available on request including 0% Interest Free Credit on selected items – Call free on 0800 008 6868 for details.
Savage Strength ‘Normal Price’ is usually the Manufacturer’s or Supplier’s Recommended Retail Price. The ‘Normal Price’ may be the RRP/MRP plus carriage, however, the price you pay will never exceed the supplier’s RRP/MRP and will nearly always be significantly less.
7. DELIVERY OF GOODS
Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified either via e-mail in writing or over the phone at the as soon as you notice the damaged packaging. Any damages, defects or shortages must be notified in writing via e-mail within 72 hours of receipt of goods to: firstname.lastname@example.org
Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge. Savage Strength cannot be held responsible for any shortages, damages or defects notified to us as soon as you notice the defect from delivery.
All new equipment sold by Savage Strength is covered by a minimum one year parts and labour cover. In many cases the warranty is greater than this.
The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault, please e-mail email@example.com stating the equipment you have, (brand and model number), serial number and a brief description of the fault. Savage Strength will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse.
Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Savage Strength. Savage Strength will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense. Warranties only apply to goods within mainland UK.
9. RIGHT TO CANCEL
Domestic customers: You have a right to cancel your order and receive a full refund prior to goods being dispatched. If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods, so long as you are not ordering custom made items (see below).
The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be returned to Savage Strength in perfect condition. If goods are not received back in perfect condition Savage Strength reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. If you assemble the item/s and then cancel your order you do not lose the right to cancel but your right to a full refund will be lost. If item is assembled, the packaging should be returned with the product. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited. Our Standard 7 day return and 30 day online return options apply to goods purchased for domestic use only.
Commercial customers: orders for businesses may not be cancelled, unless there are exceptional circumstances. We may, at our discretion, permit cancellations of commercial orders and if so, these will incur cancellation and restocking charges totalling 50% of the original cost of the order and any delivery or any other costs incurred.
Custom made/ Special order items: These options do not apply for any ‘special order’ items. Special order items are goods that are not normally stocked by Savage Strength and have had to be custom manufactured. We may, at our discretion, permit a cancellation on special order/custom items, and if so, these will incur cancellation and restocking charges totalling 50% of the original cost of the order and any delivery or any other costs incurred. This specifically includes, but is not limited to, the following brands:
- Exigo Strength
- Pullum Sports
- Savage Strength
- Hammer Strength
- Forge Fitness
- Full Metal Industries
- Fortress Fitness
- Life Fitness (Strength)
- Cybex (Strength)
- Matrix (Strength)
- Precor (Strength)
- Star Trac (Strength)
- Indigo Strength
Special order items also include (but are not limited to): refurbished equipment and any item that is not listed on our website.
These options also do not apply to any shoes, boxing gloves/pads, wraps, belts etc (due to hygiene reasons), software, DVDs, videos or books where the security or outer seals have been broken. All order cancellations or returns must be notified to us by e-mail or by phone.
If you wish to cancel or return goods please e-mail our Customer Service Department at firstname.lastname@example.org and we will issue a Return Materials Authorisation (RMA). Goods must be cancelled within 14 days of delivery of your order. You then have a further 14 days following this to return the goods to us.
If you wish to return goods, please email email@example.com. No cancellation of order will be accepted after 30 days from delivery of goods. Ex demonstration equipment can be refunded fully. This is providing the item is returned in the same condition as it was when sold. Normal wear and tear is likely and these machines will always be delivered out of box. Should you wish to return your order of an ex demo model, you will be liable for return shipping costs.
Savage Strength retains title to all goods until paid for in full. If we are forced to recover goods that are unpaid, you will be liable for costs for collection and a percentage based on the depreciation and wear to make up the difference between full retail value and resale value of the recovered goods.
11. DATA PROTECTION
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Savage Strength that would be of interest to you. You must tell us if you do not wish us to do so.
Savage Strength take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about you may direct it to firstname.lastname@example.org. You will be guaranteed a quick response.
Savage Strength endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included – please call for further details on any particular product.
While every effort is made to provide accurate and up to date information, Savage Strength can not be held responsible for any errors or omission on our website or brochures. Although Savage Strength WILL endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mis-priced. If a pricing issue is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. Savage Strength will not be obliged to supply goods at the incorrect price.
All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. Upon submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. Certain goods, information concerning stock availability is not available on the Website. If you order goods that are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. While every care has been taken to ensure that this website is virus-free, Savage Strength accepts no liability for viruses or virus damage as result of using this website .The terms of the contract do not effect your statutory rights.